How we handle your case data
Sharing details of a loss takes trust. Here is a plain language summary of what we collect, who sees it, and the boundaries we never cross.
Who can see your case
Only the analysts assigned to reviewing submissions can read your case details. Access is restricted to admin team members; it is not public and not shared with third parties.
How your data is stored
Submissions are stored in a secured database with access controls. We retain case information only as long as needed to assess and, where applicable, pursue your case.
Your consent
We use your contact details only to respond to your case. We do not sell your information or use it for unrelated marketing without your consent.
What we never ask for
We will never request your private keys, seed phrase, or wallet passwords. Do not share them with anyone, including us. Anyone asking for these is attempting to steal your funds.
Have a privacy question?
If you want to know more about how your submission is handled before you submit, reach out.
We typically respond within 1 business day.